Product & Fulfillment FAQs
Where will my order ship from?
When will I receive my order?
How are your products made?
Can I exchange an item for a different size/color?
Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@bridging-minds.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
How do I track my order?
I received a wrong/damaged product, what should I do?
We’ll get back to you with a resolution as soon as possible! Product disclaimers: Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off-white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly. If you receive a product with a mark – please wash it before reporting a problem.